Assistance In Home Care began with a vision by the owner, Ramona Streit. Thirteen years ago her brother was suffering with cancer and he required in home care. Over time, the family realized the services received by Ramona’s brother was less than acceptable. This realization caused Ramona to believe she could provide a service that would preserve the dignity of her clients. Assistance In Home Care is a quality home care provider that is capable of caring for people of all ages who want to remain in the comfort of their homes. We strive to ensure home care services provided are nothing less than what we would want for ourselves or our family members. We are proud to say we have assisted over 1,200 clients that include seniors, children, veterans, developmentally disabled, and many short term recovery clients wanting to remain in the comfort of their homes.
Director of Care Transitions
Throughout his childhood, Matthew was constantly exposed to the home care industry through Ramona. As Matthew matured, he was able to work in the office during his high school years doing various administrative tasks. Since moving on from college and software sales, Matthew has been able to join the Assistance In Home Care family once again as a full time employee, focusing mostly on sales and marketing. He has been engaged in the business since its origin in 2006, and Matthew plans to be an important player for years to come. He remembers when his uncle Ronnie was sick with cancer, and this gives Matthew the drive day in and day out to help Assistance IHC continually provide quality managed care.
Bonnie has been with Assistance In Home Care since 2012. Bonnie was originally hired as a caregiver and she provided excellent care to clients as a caregiver utilizing her experience from being certified by the State of California as a Certified Nursing Assistant. She cared for some of our most difficult clients while always treating them with compassion and patience. Bonnie began helping in the office, and in 2014 she was promoted to Client Care Coordinator – managing the schedules of over 120 caregivers and 1400 shifts per month. Bonnie received her certification as a Certified Senior Advisor in 2016. Her organizational skills showed that she can handle more responsibility and was promoted to Office Manager in 2017, and now manages the day to day tasks in the office.
Quality Assurance Coordinator
Laura has been an exceptional employee of Assistance In Home Care since 2010. Originally hired as a Certified Nursing Assistant caregiver, Laura worked as a caregiver for several years before being promoted to Quality Assurance Coordinator. Laura visits clients homes every 8 weeks to ensure the quality of care is as promised. She takes time out to locate resources to assist clients with needs such as veterans needing hours, furniture or even meals on wheels. Laura is also trained in working with hospice clients, and she is currently a Residential Care Facility Administrator. Laura also assisting with recruiting and interviewing caregivers as she thoroughly understands the needs the clients.
Client Care Coordinator
Claudia came to work at Assistance In Home Care and was hired because of her skill set, background experience and dedication. Claudia has 29 years of customer service via over the phone and in person including having been promoted from a customer service rep to a team lead who managed employees in the customer service department by directing, guiding and coaching them. Claudia also, took care of her terminally ill father making sure he was very well cared for by being there every moment. Claudia states, “If I had to do it again, I would do it again because he was a great father who was there for me every day of my life!” She, also, has certificates of completion in communication, social and business skills from Orange coast college and has been recognized for outstanding volunteer services to the community.
Susan began her career with Assistance In Home Care as a caregiver. Providing Susan began her career with Assistance In Home Care as a caregiver. Providing consistent quality care to clients got her noticed, as she had the same clients for several years. In 2014, after years of caregiving, Susan was promoted into the office as an office assistant, primarily doing office administration duties, filing, and answering phones. Susan’s talents quickly shined, and it was not long until she was promoted to bookkeeper. Susan handles all accounting functions of the company..
Recruiter/Quality Assurance Coordinator
Corina also began as a Certified Nursing Assistant caregiver in 2010. Corina’s ability to anticipate the client’s needs and assist them with care needs didn’t go unnoticed. Corina was promoted to the office in 2016 to oversee company and state requirements for all caregivers. Corina has multiple day to day responsibilities such as scheduling, recruiting and she also performs quality assurance visits weekly to ensure clients are receiving the care as promised. She uses her time to provide feedback to caregivers and clients.
Robin came to Assistance In Home Care as a caregiver 2016 with extensive experience in personal care of a loved one who is a paraplegic. Robin’s caregiving career spans over 6 years, at times caring for many difficult clients. Wanting to grow in the Home Care business, in 2017 Robin was promoted to an administrative assistant. She is currently responsible for the company’s caregiver state requirements. Robin is a valuable asset in our organization. She is multi-talented in assisting other office personnel. Robin thoroughly enjoys spending time with her daughter and life.